Simple & Fair Refund Policy
We stand behind the quality of our courses. If you're not satisfied with your purchase, we offer a straightforward refund process with clear guidelines.
Course purchased within last 30 days
Less than 30% course completion
No certificate downloaded
Valid reason provided
Course purchased 31-60 days ago
Technical issues preventing access
Course significantly different from description
Instructor approval required
Course completed (>80% progress)
Certificate already downloaded
Purchase made >60 days ago
Violation of terms of service
How to Request a Refund
Follow these simple steps to request a refund for your course purchase
Send us an email with your refund request and we'll get back to you within 24 hours.
refunds@codemaster.academy
Include your order number and reason for refund
Speak directly with our refund specialists for immediate assistance.
+1 (555) 123-4567
Monday - Friday, 9AM - 6PM EST
Frequently Asked Questions
Common questions about our refund policy and process
How long do I have to request a refund?
You have 30 days from the date of purchase to request a full refund, provided you meet our refund criteria.
What if I've already completed the course?
Refunds are not available for courses that have been completed (>80% progress) or where certificates have been downloaded.
How long does the refund process take?
Once approved, refunds are processed within 3-5 business days to your original payment method.
Can I get a refund for subscription plans?
Monthly subscriptions can be cancelled anytime. Annual subscriptions are eligible for prorated refunds within the first 30 days.
What if I'm experiencing technical issues?
Contact our technical support first. If issues cannot be resolved, you may be eligible for a refund regardless of the timeframe.
Important Notice
This refund policy applies to individual course purchases. Corporate training programs, bulk licenses, and special promotional offers may have different refund terms. Please contact our business team for specific inquiries.